FAQs


Ordering From The Online Shop

Where can I find Jewellery to purchase on the Website?

All of our current pieces available can be found under the Shop drop down menu under Current Collections.  We also have a sale section which you can find under the Shop drop down menu under Sale.  Once on the shop pages you can click on your desired piece/s and add them to your card.

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Can I choose from metal colours and sizes?

All pieces that have variations in metal colour and/or size will have a drop down menu once the product is clicked on from the main shop page.  For products that have these variations, you will need to select your choice/s before adding to your cart.

If you require a ring in a half size (e.g. K 1/2) please select the closest in-stock size available and add a note in the Additional Information form at the checkout.

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Can I customise and order from your Shop?

We can carry out a number of customisations to your order including the below:

- Hand/laser engraving of text and/or images.

- Crafting pieces in a range of precious metals (we can create the majority of our styles in sterling silver and 9ct, 18ct, 22ct white, rose & yellow gold and platinum).

- Adding precious/semi precious stones to a piece.

- Altering chain lengths.

- Adding a different finish to your piece.

If you would like to order a customised piece, please contact us here prior to ordering and we can provide a quote for the customisation and advise you of your options.

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I don't know which ring size to order, how can I find out my size?

Prior to purchase we suggest visiting a local jeweller who should be more than happy to measure your finger size for you.

If this is not possible, you can find out your ring size by measuring the internal diameter of an existing ring that you have.  The internal diameter measurement can be taken from the inner edge of a ring to inner edge.  Please do not measure from the outside edges.  You can convert this measurement into your ring size here 

If you are local to our North London Studio you are very welcome to visit and have your size measured in house.  Please contact us here to arrange.

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I don't know my UK ring size, how can I find this out?

If you enter your international ring size in the Additional Information form at the checkout, we can convert it into a UK size for you.  Alternatively, you can convert your ring size here.

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I've ordered the wrong ring size, how can I get the correct size?

As all of our pieces are made to stock, it is important that you are sure of the correct ring size before purchase.

However if the wrong ring size is ordered and we have the correct size in stock we can offer you an exchange if the original ring has not been worn and is in its original condition.  If we don't have your correct size in stock, depending on the size we may be able to adjust the size of the ring for a small fee.  For more information, please feel fee to contact us here.

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I would like to view and try a piece before purchasing, is this possible?

You are more than welcome to come and visit our North London studio to try a piece before you purchase if convenient.  As all of our pieces are made to order, we only hold a small number of styles and samples.  Please contact us to see if we have your preferred style available to view.  To arrange a time to visit, please contact us here.

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The piece I would like to order is out of stock.  Can I still order it?

In some cases we may be able to recreate an out of stock style though if your desired piece was in our sale section, we may not be able to produce it for the sale price as it would need to be made specially to order.  Please contact us here to enquire.

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Which payment types are accepted on the website?

All payments placed on the website are processed by Stripe, the secure online payment service.  We accept Visa, Mastercard and American Express payments.  If you would like to arrange your payment via Paypal or a Bank Transfer please contact us here.  Please note that we cannot dispatch any orders until full and complete payment is received.

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Where can I find out more about shipping and returns?

You can find all shipping information and our shop and returns polices here.

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Bespoke Orders

What types of bespoke pieces can you create?

At the Jessie Harris Studio we love to create design lead, beautiful and unique bespoke pieces for our customers.  We specialise in designing and crafting Engagement Rings and Wedding Jewellery and also relish the opportunity to create bespoke earrings, necklaces, bracelets and cufflinks whether for your special day or as a special gift.

To see examples of previous work please visit our Bespoke Page.

To enquire about your own bespoke project, please get in touch here.

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I'm interested in commissioning a Bespoke Engagement Ring.  Where do I start?

To find out more about the stages involved in creating a bespoke piece, please visit our process page and enquire here.  To see previous bespoke engagement rings that we have created please click here.

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How much does a Bespoke Engagement Ring cost?

We can create a beautiful piece to fit any virtually any budget.  To craft a Bespoke Engagement Ring using precious stones and metals, prices begin from around £1,500.  It's important to have an idea of budget at the start of the process as this can lead the initial design and materials suggested for your piece.

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How long does it take to create a Bespoke Engagement Ring?

Depending on the complexity of design, bespoke projects generally take in the region of 4-12 weeks.

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Where do you source your diamonds and gemstones?

We work closely with certified and ethical diamond and precious stone dealers, both London based and worldwide to source the perfect stone to fit your brief.

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Can you work with a stone I already have?

Yes, we can design and craft a ring using heirloom stones that you already own.

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About Jessie Harris Jewellery

Where Is Jessie Harris Jewellery made?

All Jessie Harris sterling silver and plated collections are made by hand in house at our North London Studio.  Our bespoke pieces require a range of traditional and modern techniques, both in house and working alongside our trusted London based artisans and craftspeople.

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What materials do you use?

Jessie Harris pieces are made from Sterling Silver and 18ct Yellow and Rose Gold Plated Silver throughout all the collections unless otherwise stated.

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Aftercare

I've damaged my jewellery, is it possible to have it repaired?

Wear and tear is normal with jewellery so we are more than happy to help repair/service your piece and have it looking as good as new.  We offer repair/re-plating/re-polishing and cleaning services for your jewellery at a small fee.

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How do I best look after my jewellery?

For all information about how to look after your pieces, please visit our Jewellery Care page.

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